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What forms of payment do you take?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
Will I be charged sales tax?
Customers who live in California, Georgia, Kentucky, Missouri, and Nebraska will have sales tax listed at checkout as a separate line item. These taxes are imposed by the state on the purchase of goods and services and are not limited to Harper and Willow. The applicable rate is set by each state respectively.
What are the terms for Preordering?
Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.
How much is shipping?
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.
Free shipping for all domestic orders of $60 and Canadian orders of $99. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
How will my order be shipped?
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.
How do I log in?
You will enter your email address and password by clicking on the "sign in" button in the top-right corner of the home page. "My account" will appear once you are logged in.
How do I update my credit card?
You can update your information through your account here. Just click on “update” under your payment method.
How do I make changes in my shipping or billing information?
All information can be edited on your account page.
Who is Jess?
Jess Conte is an Australian YouTuber, singer, vlogger and beauty guru, famous for her 'BauerBirds' YouTube channel.
Where did the name "Harper + Willow" come from?
Jess explains the meaning of the name in this YouTube video.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
Meet your customer service team
Lover of all things washi tape.
Loves all things fashion & music.
Loves dry shampoo and hitting the snooze.